Managing an association is challenging. Members and staff are distributed and activities tend to involve only some of the members at each time, which makes face-to-face communication difficult. Communication preferences among members vary, and many different solutions gets used (Email, Facebook, SMS groups, etc). This makes messages hard to find, and tracing decisions and who-said-what next to impossible.
Briteback is the messaging app that makes association management a breeze.
Structured & Traceable Communication
A fundamental problem in associations is a lack of standardized means for online communication. Parts of an organization may use email, with the occasional SMS. Other parts use Facebook, except some members who refuse to be on Facebook. Others rely on phone calls. This means that messages get distributed over several different applications and therefore hard to find.
Briteback is a messaging app (learn more about messaging) where communication is done in channels, which are part of teams exactly corresponding to how the association is organized. This structure means that all members get exactly the right information, nothing more and nothing less.
Reaching members with important information is often a question of timing and persistence. Do we send this message as an email to all members, or do we bring it up at the upcoming meeting? Do we know who has seen it? Do we need to remind someone?
With Briteback, messages can be scheduled in advance. This allows for efficient and effective event planning and limits the risk of messages being forgotten or sent at unsuitable times.
It is also possible to request read confirmations for messages. This way the sender can easily see who has read the message (and who has not). A reminder can be sent only to those who has not yet confirmed the message.
Special messaging channels can be set up as read-only (some things are simply not open for discussion). Channels can also be shared between several teams.
Managing event invitations is usually a hassle. Lots of manual work updating lists with participants or relying on a third-party application not integrated with the communication tools used.
With Briteback an event invitation can easily be sent targeted to the right members. Follow-up communication can easily be targeted at the members who accepts the invitation, avoiding information overload for the members who will not participate in the event.
Gathering information about the association’s operation is tricky. Knowing what works well and what doesn’t work is important for continual improvement.
Briteback has a built-in survey tool (learn more) that makes it very easy to send quick online surveys to the association members, whether it’s to all members or just a particular team. Examples of surveys include member satisfaction surveys to quick team polls about who needs a ride for tomorrow’s activity.
Answering a survey can be done in a few seconds directly on a smartphone. The sender can get notifications for each answer and also set alerts for certain types of answers (e.g. answers indicating a problem requiring urgent attention). Results can be shared, manually or automatically, and discussed in suitable messaging channels.
It has never been easier to quickly collect data and make sure that important decisions are evidence-based.
Getting members on board Briteback is very easy. After the basic organization structure has been set up (teams/channels/roles) invitations are created and sent in a matter of seconds. Once a member gets the invitation email, it is a simple matter of clicking on a link and selecting a password. Members that have not joined after a few days get automatic reminders.
Invite links can also be created and posted to the current communication channels.
Apps can be downloaded for free for iOS and Android.